Shipping Policy

At Nirrah.com, we are committed to ensuring that your pet essentials reach you quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver your orders, both domestically and internationally. Please review the following details carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification once your order has been shipped.

  • In case of high order volume or unforeseen delays (such as weather or courier issues), processing may take slightly longer. We will notify you by email in such cases.

2. Shipping Rates and Delivery Estimates

  • We offer Standard Shipping and Express Shipping options.

  • Standard Shipping: Delivery within 3–7 business days.

  • Express Shipping: Delivery within 1–3 business days.

Shipping charges are calculated at checkout based on order weight, destination, and shipping method.

International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery timelines vary by destination.

  • Estimated delivery time: 7–21 business days.

  • All international orders may be subject to customs fees, duties, and taxes imposed by the destination country. Nirrah.com is not responsible for these charges.

3. Shipping Carriers

We partner with reliable courier services to deliver your products securely, including

  • International: DHL, FedEx, Aramex, UPS, and EMS.

The carrier will be chosen based on the delivery location and shipping method selected.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. You can also log into your Nirrah.com account to view your order status.

5. Delivery Issues and Undeliverable Packages

  • If a package is returned due to an incorrect shipping address provided by the customer, the customer is responsible for the reshipping fee.

  • Please ensure that someone is available to receive the package at the delivery address.

  • If your order appears lost or undelivered after the estimated time frame, please contact our support team at info@nirrah.com within 7 days for assistance.

6. Delayed or Missing Shipments

If you haven’t received your order within the estimated delivery time, please:

  • Check your tracking link.

  • Verify your shipping address.

  • Contact our customer support with your order number.

We will work directly with the carrier to resolve the issue and ensure your satisfaction.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please email us within 48 hours of delivery at info@nirrah.com with your order number, a description of the issue, and photos of the damaged product.

  • We will arrange a replacement or refund, depending on the situation.

8. Packaging and Sustainability

We care about the environment as much as we care about your pets. Whenever possible, we use eco-friendly, recyclable packaging to minimize our environmental footprint while keeping your products safe during transit.

9. Contact Us

For any shipping-related inquiries, feel free to reach out to us at:

📧 Email: info@nirrah.com

📞 Phone:+852  65492201

💬 Live Chat: Available on our website during business hours